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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    We strive to ship all orders as quickly as possible. You can track the status of your order using the tracking number provided in your order confirmation email. If you haven’t received your order within the estimated delivery window, you can track your order here or contact our support team for further assistance.

    What is your return policy?

    If you are not satisfied with your purchase, you can return it within 30 days of receiving the product. The item must be in its original packaging, unused, and in the same condition as when you received it. To initiate a return, please visit our Return Policy page for detailed instructions and conditions.

    Do you deliver on public holidays?

    Our delivery service may not operate on public holidays. Orders placed during public holidays will be processed the next business day. Estimated delivery times will vary depending on your location.

    Do I need to be there to sign for delivery?

    Websites in professional use templating systems. Commercial publishing platforms and content management systems ensure that you can show different text, different data using the same template. When it's about controlling hundreds of articles, product pages for web shops.

    How do I cancel my order?

    You may cancel your order before it is processed for shipping. Once the order is shipped, cancellations are not possible, and you will need to follow our Return Policy to return the item.

    How is my personal data protected?

    Your privacy is important to us. We handle your personal data in accordance with our Privacy Policy, ensuring that your information is securely processed and never shared without your consent.

    What payment methods do you accept?

    We accept the following payment methods to offer you a smooth and secure shopping experience:

    1. PayPal: Easily checkout using your PayPal account.
    2. Mercado Pago: Use your saved cards or available money in your Mercado Pago account.
    3. Credit and Debit Cards: Pay with saved cards or enter new card details to complete your purchase securely.

    For any queries regarding payment methods, feel free to reach out to our support team.